First Step
Booking Appointment
Discover The Perfect Design For Any Occasion During A Design Appointment With Tkay!
What To Know
Terms
PLACING YOUR ORDER
Since all gowns and dresses are made to order, payment is due at the time the dress is ordered. If payment is made in full, you, the customer will receive a full styling template outlining suggested accessories, shoes makeup. However, we can split the costs in half for your convenience; in this case, a 50% non-refundable deposit (total price of dress) is required, and the remainder must be paid upon arrival of the dress, or late fees will accrue. Checks will not be accepted at the pick-up of merchandise. Once we have placed the order, we will have two fittings allowing you to make changes. After 2nd fitting, you are no longer allowed changes as we will be too far along in production.
SIZING & ALTERATIONS
Please reference the size chart below. We suggest if you're between two sizes choose the larger size. We are not responsible for any change in size that may occur after we have measured you. CBTK Brand does not assume responsibility for third-party seamstresses or cleaners.
DELIVERY
Our dresses require at least 6-8 months from the order date to make. This time depends on several factors such as fabric availability, length of the gown, detail of the gown, and more. Therefore, lead times vary by dress. Once your gown has arrived, we will call you to schedule an appointment to pick it up . If you paid a deposit instead of in full, the final payment is due upon dress arrival.
RETURN POLICY
Due to the fact that our merchandise is made to order, there are no exchanges or refunds, or transfers of deposits. All sales are final. Suppose the gown balance is delinquent past 30 days. In that case, we will add a $50 per month finance charge. If merchandise is left unclaimed in the boutique past the wedding date on your customer profile, the merchandise becomes the property of CBTK Brand, and any deposits or payments are forfeited.
MISCELLANEOUS
If in anyway wedding or event is canceled you are still responsible for full payment of your merchandise. Dress information and instructions that will aid in the dress's resale will be given to the customer upon pick up of the dress. We will also allow pictures of the dress to be taken on our mannequins during this time for resale purposes if the event is canceled.